Privacy Policy

Heynext’s mission is to connect the world through games. We deliver fun, social entertainment experiences to people around the world. In pursuit of our mission, we collect, use, store, disclose and otherwise process (“process”) certain information from our players. Being transparent about the processing of players’ information and respecting their privacy is incredibly important to Heynext.

This Privacy Policy applies when your personal information is processed as part of our Services (described below). Please read it because it will tell you how we process, your personal information when providing these Services to you. This Privacy Policy is not, however, a contract and does not create any legal rights or obligations.

If you have questions, comments, or concerns regarding our Privacy Policy or practices, please Contact Us.

Playing our games

When you download, access and/or play our games or use our other Services, we collect information about you. Most of this data comes directly from you or your device, such as device information, country and region, and game play information. We use this data to provide our games and Services to you, including for the purposes of optimisation, preventing fraud, customising in-game offers and verifying purchases. We will also use it for the other purposes set out in this Privacy Policy, including for Marketing and Advertising purposes.

Visiting our websites

When you visit our official website, or other websites and forums operated by us (“Websites”), we collect information about you, such as details about how you use and interact with such Websites. We will use the information we collect about you for a number of purposes, including for operating and optimising the Websites, in connection with our advertising purposes, and for research or analysis.

Information We Collect and How We Collect It

We will process any personal information that you provide to us, including when you create your account or a player profile.

A. Information About You That You Share With Us Directly
When you use our Services, you may give us personal information directly (for example, details you register with us when setting up your account), and we will store that personal information on our systems and process it for the purposes described in this Privacy Policy.

B. Information Shared About Others

We collect personal information that you choose to provide to us about people you know, but be sure to ask their permission first. Other players may also provide use with personal information about you too.

We may give you the ability to invite people you know to use Heynext Services, including by importing your address book or manually entering their contact information. You are responsible for ensuring your sharing of this personal information with us is compliant with applicable laws. In some countries, this may require you to get permission from the people you invite before you share their information.We may also get personal information about you from other Heynext users. We process this personal information to help you and your contacts connect through our Services. If you want to remove personal information stored by us, follow any instructions in the Service or see Your Rights below.

C. Information You Generate Using Our Services

We’ll collect personal information about the ways you use and interact with our Services.
When you use our Services, we will collect personal information about the ways in which you use and interact with our Services, such as when and for how long you play our games, which game features and other players you interact with, any purchases you make, what progress or levels you achieve, and other gameplay activities in which you participate. We may also create a Heynext player ID to identify your game account (on Heynextgames.com, your Heynext player ID will appear in the URL of your profile page).

D. Payment Information

We’ll collect information related to any purchases you make.

If you purchase in-game virtual currency or items in a game you play on any Heynext game website, our third-party payment processor will collect the billing and financial information it needs to process your charges. This may include your postal address, email address, and financial information. Where we use payment processors, they do not share your financial information, like credit card numbers, with Heynext, but they may share non-financial information with us related to your purchases, like your name, billing address, and the items purchased.

When you play Heynext’s games or access any of our other Services on connected third-party applications or platforms (like Facebook, Apple, Google, Snapchat, TikTok or Amazon), any purchases you make will be processed by that third-party application or platform and subject to that third-party application or platform’s terms of service and privacy policy. For these purchases, Heynext does not receive your financial information, but may receive non-financial information related to your purchases, like your name, approximate physical location, and the items purchased. The information Heynext receives depends on the Heynext game you’re playing and the third-party application or platform. The applicable Terms of Service explain our policies and terms related to charges, billing, third-party credits, and virtual currencies. Please note that purchases of third-party credits or currencies are also subject to those parties’ terms of service and privacy policies.

E. Information We Get About You From Connected Third-Party Platforms

We’ll collect personal information from other companies, including social networks, if you access our games through your accounts with those companies or you choose to connect through those accounts to our games.

If you play Heynext’s games or access any of our other Services on social networks like Facebook or other connected third-party platforms, Heynext may receive certain information about you from that third-party platform.

F. Cookies and Other Automated Information Collection

We’ll collect information about your device and how you use our Services, including through the use of cookies and similar technologies.

We use cookies and other similar technologies (e.g., beacons, pixel tags, clear gifs, and device identifiers) to recognize you and/or your device(s) across different services (both Heynext’s Services and third party services), including for advertising purposes. We explain why we do this, and how to control cookies and similar technologies, in the applicable Cookie Notice.

In some cases, we will connect the information we collect using cookies and similar technologies with your social network ID or Heynext user ID.

Your Rights

Depending on what privacy laws apply to you, you and/or your legal representative have certain legal rights in connection with your personal information.

Your privacy rights are explained below. These rights apply to information about you, and their scope and applicability can vary across different regions. For example, they could extend to your household or a legal entity or could be exercised by a legal representative on your behalf. We will comply with applicable privacy laws, including any required response times.

Subject to certain exemptions, you have the right to:
a. Request a copy of your personal information (known as ‘accessing your data’).

b. Delete your information. When you ask us to delete your personal information please remember that there may be lawful limitations on this right. For example, we will keep certain payment records or customer service records where we need to, including for legal or accounting purposes. We’ll also keep information in order to exercise, protect, defend, or establish our rights or the rights of third parties.

c. Correct or update your personal information where it is inaccurate. To review and update personal information associated with your Heynext player profile in certain games, visit the “settings” page in that game.

d. Opt-out of marketing communications we send you by following the instructions in “Opting Out of Promotional Communications from Heynext” below.

e. Where applicable, withdraw your consent at any time directly in the Service or by contacting us. Withdrawing your consent will not affect the processing already undertaken before your withdrawal. Also, it will not affect processing of your personal information under other lawful grounds.

f. Object to processing of your personal information, ask us to restrict processing of your personal information or Request portability of your personal information.

g. Ask that you are not subject to automated decision-making that has a legal effect or any other significant effect on you.

h.Complain to a data protection authority. A list of privacy authorities is available here. In certain regions, you also have the right to request compensation if you suffer damage due to unlawful processing of your Personal Data.